They take the time to listen to what your issues are, then, explain everything to you. The personal care that is given is outstanding, there is not much more you can say about the office. My wife went there years ago, the issue was fixed, so we went back for something else, and she was treated like she had never left. They took care of the new issue and now I have had to go in. Once I explained the issue, he has me back to feeling good again.